The Booking Form, Prices, Price Guarantee (No Surcharges), Payments, Damage Deposits, E-Borders Security Requirements, Insurance, Travel Agents, Consumer Protection, If We Alter Your Booking, If You Alter Your Booking, If You Cancel Your Booking, Your Behaviour, Children, Transfers, Special Requests, Passports, Health Requirements, Our Liability
All reservations must be made on the official
Booking Form, and this form, subject to these Booking Conditions and the
descriptions of the accommodation and services given on this website,
shall constitute the basis of the contract between you (the Client) and
us (YSE Limited). The contract shall exist when the Booking Form has
been received by us (along with the relevant payment) and a Confirmation
and Invoice has been sent to you by us. This contract is subject to
English law and the exclusive jurisdiction of the English courts.
Please check your Confirmation and
Invoice very carefully to see that all details are correct. Please
contact us immediately if any information is incorrect as it may not
be possible to make changes later. We cannot accept liability should
you fail to notify us more than ten days after receipt of the
Confirmation and Invoice (seven days in the case of tickets) and you
will be liable for any costs then incurred in rectifying these errors.
THE BOOKING FORM
Any person signing the Booking Form on behalf of others
guarantees to pay the full cost of the holidays of all those
mentioned on the Booking Form and of any others whom the Party Leader
may later add, as well as damage deposits (see below) where applicable. We cannot
accept a booking where the Party Leader is under 18 years of age.
Please note that flights are not confirmed until your Booking Form has been received, even if deposits have been paid. You will be informed if your flights are going to be released due to YSE not having received your Booking Form.
The prices on this website, and on each chalet page, are in
sterling. All accommodation is priced per person. Each person must pay
the holiday price applicable to the dates and length of his individual
holiday. VAT has been included in the price of all holidays. Telephone
quotes are subject to written confirmation.
PRICE GUARANTEE, NO SURCHARGES
Once your holiday has been booked its price will not change even
if the value of sterling falls or the cost of aircraft fuel rises.
However, we reserve the right to amend our prices before you book and to
notify you of the new prices when you book.
A deposit of £150 per bed is payable
at the time of booking and, once paid, this is non-refundable even if we have not yet received your booking form, unless your agreed chalet becomes unavailable on your chosen date. The full holiday cost is due ten weeks
before departure. Payment may be made in cash, by cheque
(made payable to ‘YSE Limited’), bank transfer (CHAPS, FPC or Bacs) or
by credit/debit card. Please note that credit card payments are
subject to a 1.5% fee. Payments by debit card, bank transfer or cheque
do not incur a surcharge. We do not accept American
When making a bank
transfer from overseas you must ensure that the net amount arrives in our
account and that all related bank charges are paid by you.
The Party Leader must handle all
aspects of the booking and make one single payment. If we are required to debit
more than one credit or debit card in respect of a group booking, we may charge
an administration fee of £25 per booking.
Once we have sent your Confirmation and
Invoice, no further reminder will be sent unless you specifically ask us to
send you one. You may tick a box on the back of the Booking Form requesting
that we debit the balance automatically from your credit card on the due date.
All balances paid after the due date specified on the invoice will be subject
to a 2% late payment administration charge.
Should the balance continue to remain
unpaid, we reserve the right to cancel the booking and levy cancellation
charges as laid out below.
For all parties booking into our top chalets, we require Pre-Authorisation as a damage deposit of £1,000 (or £100 per person if a chalet is taken
by several different parties). We secure Pre-Authorisation on your credit or debit card prior to
departure, and cancel this after the end of the holiday upon satisfactory
inspection of the chalet. If we do need to take payment for any damage and you have given us a credit card, we will levy a 1.5% surcharge on any sum taken. There is no surcharge for debit card payments.
E-BORDERS SECURITY REQUIREMENTS
E-Borders security information (passport details, etc.) is not currently required, although the UK Border Agency and Thomson Airways may require YSE to collect this data from passengers at any time. Should we need to do this we will ask you to log into a secure area of our website and give details for all members of your party. More information about this legal requirement is available on the UK Border Agency website - click here.
It is a condition of booking that all Clients are adequately insured. Please click here for more details. You will be responsible for any costs that arise following an incident and any claims made. We cannot give advice on
any insurance policies.
You are advised to obtain an EHIC (European
Health Insurance Card) for all members of your party. The EHIC is not an alternative to
taking out an insurance policy.
Any money paid by you to a Travel Agent in respect of a booking
with us is held by the Agent on our behalf. Should you book your holiday
via a Travel Agent, all contact with us should go through the Travel
Agent. Any advice given by a Travel Agent which is not based on written
advice given by us is the responsibility of the Travel Agent. We do not
accept liability if incorrect advice is given in these circumstances.
YOUR FINANCIAL PROTECTION
The air holidays and flights featured on this website are ATOL
protected, since we hold an Air Travel Organiser’s Licence granted by
the Civil Aviation Authority. Our ATOL number is ATOL 2659. In the
unlikely event of our insolvency, the CAA will ensure that you are not
stranded abroad and will arrange to refund any money you have paid to us
for an advance booking. For further information, visit the ATOL website
The price of each YSE air holiday includes £2.50 per person (ATOL Protection Contribution – APC), which we pay to the CAA.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This explains what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the suppliers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that, in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
IF WE ALTER YOUR BOOKING
It is most unlikely that we will have to make changes to your
holiday but, as we will have made arrangements many months in advance of your
travelling, we reserve the right to do so. If we do have to alter your
holiday in any way, we will inform you of the alteration as soon as
possible. In the case of a major alteration we will offer you the choice
of a holiday of at least comparable standard or a full refund. A change
in flight time of less than twelve hours, in carrier or type of
aircraft, would not constitute a major alteration by us, nor would flight
IF YOU ALTER YOUR BOOKING
Should you wish to make any alteration
to your booking after it has been confirmed by us, we will comply with your
request where possible. If you increase the value of the booking we will not
charge an amendment fee; otherwise we will charge a fee of £25 per person per
amendment. If you ask us to issue a new ticket owing to a name change or the need
for a different format after tickets have been sent to you, we will charge a
fee of £25. This includes tickets that were wrongly printed due to incorrect information
supplied on your Booking Form. Simple name changes made more
than four weeks prior to departure will not lead to amendment fees.
If you have 'TBA' names on your booking at the time that the full
balance is due and you think you will not be able to fill this space, we will recalculate your balance, changing the full price place to an 'Empty Bed' at 75%, adding a £25 charge for reducing the value of the holiday, where applicable. You may have up to two empty beds, while a third and any further empty beds are full price. If you subsequently find someone to fill an empty bed, we will reinstate the full price subject to a flight being
available. After payment has been made in full, we cannot refund the difference between a full price bed and an empty bed (ie. 25%).
amendments may result in cancellation charges as laid out below. Unless you
inform us at the time of booking that you will not require our transport, we
will not be able to give any discount or refund for your arranging your own
transport to Val d’Isère.
IF YOU CANCEL YOUR BOOKING
Should you or any member of your party need to cancel a booking,
cancellation charges will be made. All cancellations must be notified
to us in writing by the person who signed the Booking Form. The deposit paid will be forfeited in all cases and,
depending when notification is sent to us, the following charges
(expressed as a percentage of the total holiday cost) will be made:
|More than 10 weeks before departure
|Within 10 weeks
|Within 6 weeks
|Within 3 weeks
|Departure date or after
If no written notice of cancellation is
received and you do not travel, cancellation will be deemed to have been
effected on the day of departure. We reserve the right to re-sell any
part of a cancelled holiday and this does not affect our right to levy
cancellation fees. A Cancellation Invoice can
be sent only to the person who signed the Booking Form.
If the size of your party reduces we will
recalculate the cost of the holidays of those still travelling. If this
means that the chalet is under-occupied, you may have to pay empty bed
supplements (75% of the brochure price for the first two empty beds in any booking and then 100% of the brochure price for the third and any subsequent empty beds). Any additional costs for the remaining party are not normally covered by cancellation insurance.
If you ask us to book any service from a
third party (taxi, scheduled flight, etc.) please note that you will be
subject to their cancellation charges and not the charges above.
You undertake to behave in such a manner as not to disrupt the
enjoyment of others, both on the journeys to and from Val d’Isère and in
the resort itself, and undertake not to prejudice our reputation with
our customers, the owners of our accommodation or our suppliers. The
holiday of any Client or Party in breach of this clause may be
terminated immediately and we will have no further contractual
obligations towards him or them. In addition we reserve the right to
recover in the resort the cost (or estimated cost if an actual cost is
not yet known) of any loss, damage or breakage caused by a Client or Party. We cannot
accept responsibility for the actions of any Clients or be held liable
for any claims made against them.
You must inform us at the time of booking if there are children
(aged 16 or under) in your party, and tell us the age they will be on
the final day of your holiday. If a child has his/her second birthday
during the holiday he/she will be invoiced as a child rather than an
Our transfer coaches may not have fitted seatbelts and,
therefore, may not be suitable for a child car seat. We will not be able
to let you know in advance whether your particular coach will have seatbelts or not.
Infants under the age of two on the return date of travel must sit on a
We will do our utmost to help with all aspects of your booking
and to incorporate any special requests you may make. These may involve
an extra cost and we will let you know if this is the case. Only requests confirmed by us in writing are guaranteed.
All Clients must be in possession of a valid passport along with
all necessary visas and permits to allow entry into France or
Switzerland and to allow re-entry into the UK. Any costs or fines
incurred due to a Client’s failure to comply with any regulations will
be passed on to the person who signed the relevant Booking Form.
At the time of publication, there were no specific vaccinations
for travelling to France or Switzerland. For up-to-date UK Government
Health & Safety advice, please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org or contact your own GP.
In all the arrangements we have made for your holiday we have
taken reasonable steps to ensure that the suppliers of the services used
are of an acceptable standard. However, we would point out that we do
not own or control the organisations providing transport or
We accept responsibility for the services we have contracted to
provide except where the services in question consist of carriage by air
the liability for which shall be further limited in the manner provided
by international conventions (such as the Montreal Convention). We
cannot accept liability where the provision of services is interrupted
by reason of war, threat of war, riot, civil strife, industrial dispute,
closure or congestion of airports or airways, technical problems to
transport, terrorist activity, natural or nuclear disaster, fire or
adverse weather conditions.
If you suffer personal injury or death from
any activity which is not part of your holiday booked with us but occurs
during the holiday, we will not be liable for any compensation but will
give assistance in resolving a claim against a third party, if
required. This assistance will include where necessary and appropriate,
and at our discretion, the payment of legal fees up to a limit of £5,000
per Booking Form. This is on condition that an insurance claim is made
under the Legal Expenses section of your insurance cover in respect of
any legal fees incurred abroad, and that your insurance company confirms
that you are covered for such a claim before any payment can be made
by us. It is also a condition that YSE is repaid out of any monies
recovered from a third party or insurance policy.