WEAR AND TEAR
There is a popular belief that when one goes on holiday, some wear and tear to the accommodation is included in the price. French law, and YSE, make a clear distinction between wear, which is normal and inevitable, and tear, which is not.
Much as we hate doing anything which could limit our guests’ pleasure, we have a duty to ensure that later guests do not have to suffer tatty chalets or grotty furniture, and regret to say that it is a condition of booking that anyone who damages any item will pay the full cost of repairing or replacing it before leaving.
If the cost is not known, an estimated cost must be paid, and we will return any balance left over.
It goes without saying that damage is accidental (if it were not, we would call the police, not the repairman!). Fortunately, most insurance policies cover genuine accidental damage.
But people who do not know the difference between ashtrays and armchairs, who spray champagne on the ceiling or ruin marble stairs with ski boots, are also expected to make good the damage. Cigarette burns and wine stains count as damage.
The alternatives would be either to allow our chalets to become run down or unfairly to budget into everybody’s holiday price the likely cost of the damage caused by a careless minority.
For guests staying in any of our chalets except Les Chardons we take a credit/debit card “Pre-Authorisation” of £1,000 per chalet (or £100 per person for a chalet booked by several individuals, couples or small parties). This authorisation will be cancelled after your return, upon satisfactory inspection of the chalet.
If there is an amount required to cover the cost of any damage, we will use the authorisation to debit your card (plus a 2% surcharge if it’s a credit card rather than debit card).