HOW TO BOOK
YSE offer 18 chalets, for from 4 to 16 people, including our Chalet Hotel Les Chardons, for up to 48. Some are seriously smart, while others are simpler and more economical. There should certainly be one for you! Please see the individual chalet pages for full details.
Follow these links for more information: About our Chalets, Food and Wine, and Transfers to and from Geneva airport.
To check availability or ask any questions, please email firstname.lastname@example.org or send a message via the button at the bottom of the page. Alternatively please call the office on 01935 816550. YSE UK office staff are currently working at home so if the phone isn’t answered immediately, please bear with us. Our Live Chat may not be working during very busy periods.
Office hours are Monday to Friday, 09.00-17.00. We will respond to emails received outside these hours as soon as possible.
Once you have chosen your chalet and date, you may hold an Option for up to three days, while you talk to the rest of your party. The Option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an Option period.
If you wish to go ahead with your booking, we will require a deposit to £250 per bed per week (i.e. £500 for a two-week booking). We will send a Confirmation and Invoice on receipt of your the top-up deposit payment.
CONFIRMATION AND INVOICE
The Confirmation and Invoice shows the details of the holiday. The Party Leader will be responsible for all aspects of the booking including the provision of names (as on passport), ages of children, transport arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc.
It is the Party Leader’s responsibility to ensure that YSE has all of the information needed for the booking. We may add amendment charges if this is not sent on time.
The Confirmation and Invoice will state the balance due to YSE and the date by which your payment must reach us ten weeks before departure. If, on receipt of your Confirmation and Invoice, you wish to change any details, please email us.
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque (or credit card for deposits), we will add an administrative charge of £25 per additional payment.
You may pay your initial deposit for any holiday by debit or credit card, cheque or bank transfer. If you wish to pay your deposit by credit or debit card, please contact us and we will send you a link to Stripe where you can pay securely online. Please note that if you use a card that is not registered in the UK or the EU, we will levy a charge of 2% to cover our increased processing charges.
For all balances and full payments (within 10 weeks of departure), we can only accept bank transfers or cheques. Cheques should be made payable to YSE Limited.
To pay via Bank Transfer (BACS or FPC), our bank details are:
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149
The above account is for sterling payments only. If you wish to pay in euros (IBAN, BIC/SWIFT) or from overseas, please contact YSE for alternative bank details and the relevant exchange rate. Please check that bank charges are not deducted from any payment you send. We will add any bank charges incurred by us onto your booking.
If you are booking within eleven weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.
Late payments may incur a further 2% charge.