Customer privacy is important to YSE. We are committed to ensuring the security of all personal information we hold.
We want to be transparent as to how we collect, use and protect your information. This Policy explains:
- the information we collect
- how we use your information
- when and how we disclose your information
- retention and security of your information
- your privacy rights and choices
- how to contact us
THE INFORMATION WE COLLECT
We collect information when you contact us via email, telephone, LiveChat, our website or social media, to enquire about or book a holiday, subscribe to our newsletter, give feedback or enter a competition. Information we collect includes: contact information such as name, address, email address and telephone number; call duration and location; information relating to booking a ski holiday such as travel enquiries, information about family and/or travel companions, your accommodation preferences and previous YSE holidays; Advance Passenger Information if required by our partner airlines including nationality, date of birth, gender, passport or ID number, expiry date and country of issue; information about special medical requirements and/or dietary requirements; payment dates, types and amounts, and payment history (NB we do not store credit card numbers, security numbers or bank details); information about your use of our website and information shared with us via your social media account (see below).
This website uses Google Analytics tracking software to collect information regarding pages you visit, the length of time you spend on our website, the type of device you use to visit the website and the IP address from which you connect to our website.
HOW WE USE YOUR INFORMATION
In most cases we use your information to enter into a contract with you and fulfil your holiday requests.
Your information may be used for the following purposes: providing the products and services you request in relation to your holiday; sending you information about the holiday, and about services connected to the holidays such as flight details, lift pass information, etc.; contacting you in the event of a change to your holiday, or asking you for more information (these communications are not for marketing purposes and cannot be opted-out of); managing and verifying your payments (we use your payment information for accounting, billing and audit purposes); for statistical and marketing analysis, systems maintenance and development, or in rare circumstances in order to deal with a dispute or claim; we may be obliged to provide your information to border control agencies or pass your information to government authorities or enforcement bodies for compliance with legal requirements; to manage our relationship with you as our customer and improve our services and enhance your experience with us, to offer you priority booking for the following winter and benefit by booking at our Early Booking prices; from time to time to send you an email newsletter giving you details of other YSE holidays and related services such as ski guiding for YSE guests, cultural events in Val d’Isère, etc. (you have the choice to opt out of receiving such communications at any time); in the case of a medical emergency to protect your vital interests or those of another person; to award a prize if you have won a competition run by YSE.
We will only process your information where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and use your information.
WHEN AND HOW WE DISCLOSE YOUR INFORMATION
When you click on links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
We may also disclose your information as necessary or appropriate when we have a legal obligation or legitimate interest to do so: to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, privacy, rights, or property of us, our users, or others; if requested or required by government authorities such as law enforcement authorities, courts, regulators, or otherwise to comply with the law (which may include laws outside your country of residence); in order to exercise or protect legal rights or defend against legal claims.
We have no plans whatsoever to sell YSE, but if YSE is acquired or merged with another company, your information may be transferred to the new owners so that YSE may continue to sell products to you.
RETENTION AND SECURITY OF YOUR INFORMATION
We keep booking information for our own marketing records, our annual audit and your booking history. Information you give us about yourself or members of your party is held securely, and we will never sell any data about you to anyone else.
We will not retain your information for longer than is necessary to fulfil the purpose for which it is being used. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the information, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain information in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. When we no longer need your information, we will securely delete or destroy it.
To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
YOUR PRIVACY RIGHTS AND CHOICES
You may opt out of receiving the YSE newsletter or any future paper brochures or flyers we may publish. You may not opt out of receiving correspondence and vital information relating to a YSE holiday you have booked.
You also have the following rights:
Right to request: you may ask us what information we hold about you. This request must be in writing.
Right to correct: the right to have your information amended if it is inaccurate or incomplete.
Right to erase: the right to ask us to remove your information from our systems.
Right to restrict our use of your information: or limit the ways in which we can use it.
Right to portability: the right to request that we move, copy or transfer your information.
Right to object: you may object to our use of your information including where we use it for our legitimate interests or for our own market research and user demographics. If you raise an objection we will stop using your information unless exceptional circumstances apply, in which case we will let you know why we are continuing to use your information.
You will not have to pay a fee to access your information (or to exercise any of the other rights) unless your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that information is not disclosed to any person who has no right to receive it.
You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device, but please note that if you choose to disable cookies, you will not be able to take advantage of all the features on our website.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter and Facebook and relate to the ability of users to share content on this site, as indicated by their respective icon.
HOW TO CONTACT US
If you would like to access, correct, amend or delete any information we have about you, register a complaint, or simply want more information, please email firstname.lastname@example.org or ring us on 01935 816550.
Updated 25 May 2018