• YSE Chalet La Moraine
YSE skier
Val d'Isere panorama

HOW TO BOOK

YSE offer 18 chalets, for from 4 to 16 people, as well as our Chalet Hotel Les Chardons, for up to 48. Some are seriously smart, while others are simpler and more economical. There should certainly be one for you! Please see the individual chalet pages for full details.

Follow these links for more information: About our Chalets, Food and Wine, and Transfers to and from Geneva airport.

To check availability or ask us any questions, please email sales@yseski.co.uk or send us a message via the button at the bottom of the page. Alternatively please call the office on 01935 816550. There is a limited number of staff working in the office so if the phone isn’t answered immediately, please bear with us. Our Live Chat may not be working during very busy periods.

OFFICE HOURS
Our office is open Monday to Friday, 09.00-17.00. We will respond to emails received outside these hours as soon as possible.

OPTION
Once you have chosen your chalet and date, you may hold an Option for up to three days, while you talk to the rest of your party. The Option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an Option period.

DEPOSIT
If you decide to go ahead, please let us know, then send a deposit of £250 per bed per week (i.e. £500 for a two-week booking). We will send a Confirmation and Invoice on receipt of your deposit payment.

CONFIRMATION AND INVOICE
The Confirmation and Invoice shows the details of the holiday. The Party Leader will be responsible for all aspects of the booking including the provision of names (as on passport), ages of children, transport arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc.

It is the Party Leader’s responsibility to ensure that YSE has all of the information needed for the booking. We may add amendment charges if this is not sent on time.

The Confirmation and Invoice will state the balance due to YSE and the date by which your payment must reach us ten weeks before departure. If, on receipt of your Confirmation and Invoice, you wish to change any details, please email us.

PAYMENT
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque (or credit card for deposits), we will add an administrative charge of £25 per additional payment.

You may pay your initial deposit for any holiday by debit or credit card, cheque or bank transfer. We do not accept American Express.

For all balances and full payments (within 10 weeks of departure), we can only accept bank transfers or cheques. Cheques should be made payable to YSE Limited.

To pay via Bank Transfer (BACS or FPC), our bank details are:
Nat West
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149

The above account is for sterling payments only. If you wish to pay in euros (IBAN, BIC/SWIFT) or from overseas, please contact YSE for alternative bank details and the relevant exchange rate. Please check that bank charges are not deducted from any payment you send. We will add any bank charges incurred by us onto your booking.

If you are booking within eleven weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.

Late payments may incur a further 2% charge.

PLEASE NOTE: One of our customers has received a (very badly written) scam email purporting to be from YSE and giving false information that our bank details have changed. If you receive such an email, please contact us straight away so that we can report it. Our bank details have not changed so payments may be made as normal.

TRANSFERS AND CHALET DIRECTIONS
Two weeks before departure, on condition we have received full payment and all names, we will email you with details regarding your transfers, if booked with YSE or, if you are making your own way to Val d’Isère, directions to your chalet.