HOW TO BOOK
YSE offer 18 chalets, for from 4 to 16 people, as well as our Chalet Hotel Les Chardons, for up to 48. Some are seriously smart, while others are simpler and more economical. There should certainly be one for you! Please see the individual chalet pages for full details.
Follow these links for more information: About our Chalets, Food and Wine, and Transfers to and from Geneva airport.
To check availability or ask us any questions, please email firstname.lastname@example.org or send us a message via the button at the bottom of the page. Our Live Chat and telephone service are not available at the moment although if you need to speak to someone urgently please call 01963 23775 (yes, a 5 digit number!). This phone is not manned all the time so please leave a message if asked to do so.
Our staff are currently working from home and are available by email (see above) from Monday to Friday, 09.00-17.30. We will respond to emails received outside these hours as soon as possible.
Once you have chosen your chalet and date, you may hold an Option for up to three days, while you talk to the rest of your party. The Option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an Option period.
If you decide to go ahead, please let us know, then send a deposit of £250 per bed per week (i.e. £500 for a two-week booking). We will send a Confirmation and Invoice on receipt of your deposit payment.
CONFIRMATION AND INVOICE
The Confirmation and Invoice shows the details of the holiday. The Party Leader will be responsible for all aspects of the booking including the provision of names (as on passport), ages of children, transport arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc.
It is the Party Leader’s responsibility to ensure that YSE has all of the information needed for the booking. We may add amendment charges if this is not sent on time.
The Confirmation and Invoice will state the balance due to YSE and the date by which your payment must reach us ten weeks before departure. If, on receipt of your Confirmation and Invoice, you wish to change any details, please email us.
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque, we will add an administrative charge of £25 per additional payment.
You may pay your initial deposit for any holiday by debit or credit card, cheque or bank transfer. We do not accept American Express.
For all balances and full payments (within 10 weeks of departure), we can only accept bank transfers or cheques. Cheques should be made payable to YSE Limited.
To pay via Bank Transfer (BACS or FPC), our bank details are:
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149
The above account is for sterling payments only. If you wish to pay in euros (IBAN, BIC/SWIFT) or from overseas, please contact YSE for alternative bank details and the relevant exchange rate. Please check that bank charges are not deducted from any payment you send. We will add any bank charges incurred by us onto your booking.
If you are booking within eleven weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.
Late payments may incur a further 2% charge.