HOW TO BOOK
YSE offers a wide range of chalets sleeping from 3 to 16, plus our Chalet Hotel les Chardons for up to 48 guests. Please see the individual chalet pages for full details of all accommodation. These pages also give useful information: About our Chalets, Food and Wine, and Transfers to and from Geneva airport.
BOOKING
Bookings are made directly with YSE by emailing sales@yseski.co.uk, filling in the Contact Us form on this website or phoning the office on 01935 816550. Contact us to check availability or ask questions about your chosen date and chalet. Availability for Winter 2026-27 is shown on the Prices 2026-27 page.
OPTION
Once you have chosen your chalet and date and contacted us, you may hold an option for up to three days while you talk to the rest of your party. The option will expire automatically, so please let us know if you want to extend it or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an option period.
DEPOSIT
For bookings to Chalet Hotel les Chardons we require a deposit of £250 per person, per week booked, and 25% of the chalet price for your particular week for all other chalets. For bookings to one of our larger whole chalets sleeping 12 or more we require a deposit of 35%. We will send a Confirmation and Invoice on receipt of your deposit payment. Deposits are non-refundable.
CONFIRMATION AND INVOICE
The Confirmation and Invoice (sent when the deposit has been paid) shows the details of the holiday. The Party Leader must tell us everyone’s names (as on passport), Ages of Children, Transport Arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc.
It is the Party Leader’s responsibility to ensure that YSE has all of the information needed for the booking at least 10 weeks prior to departure. We may add amendment charges if we receive this information late.
The Confirmation and Invoice will state the balance due to YSE and the date by which your payment must reach us, which is 10 weeks before departure. If, on receipt of your Confirmation and Invoice, you wish to change any details, please email us.
PAYMENT
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque (or credit card for deposits), we will add an administrative charge of £25 per additional payment.
You may pay your initial deposit for any holiday by debit or credit card, cheque or bank transfer. If you wish to pay your deposit by credit or debit card, please contact us and we will send you a link to Stripe where you can pay securely online. Please note that if you use a card that is registered to a company or to an address outside the UK, we will levy a charge of 2.5% to cover our increased processing charges. Please let us know when you ask us to send you the Stripe link.
For all balances and full payments within 10 weeks of departure, we accept only bank transfers or cheques. Cheques should be made payable to YSE Limited.
To pay via Bank Transfer (BACS or FPC), our bank details are:
Nat West
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149
The above account is for sterling payments only.
If you wish to pay in euros (IBAN, BIC/SWIFT) , please contact YSE for alternative bank details and the relevant exchange rate.
If you are paying either your deposit or balance into YSE’s UK bank above, please ensure you make the payment in £ Sterling. If we don’t receive the amount due we will ask you to cover any shortfall.
If you are booking within 11 weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.
Late payments will inevitably incur a further 2% charge.
OFFICE HOURS
Our UK office hours are Monday to Friday, 09.00-17.30 (09.00-17.00 mid-April to the end of October). We will respond to emails received outside these hours as soon as possible.
TRANSFERS AND CHALET DIRECTIONS
Two weeks before departure, on condition we have received full payment and all names, we will email you with details regarding your transfers, if booked with YSE or, if you are making your own way to Val d’Isère, directions to your chalet.
