HOW TO BOOK
To check availability or ask us any questions, please email firstname.lastname@example.org , telephone 01935 816550. Or you may contact us via Live Chat during office hours – choose “Chat now’ at the bottom of this page or “Leave a message” if the office is closed.
Our office is open from Monday to Friday, 9am to 6pm (9am to 5pm from the last week in April to the end of September) and on some Saturday mornings from October to April. At all other times, please leave a message or send an email and we will reply as soon as we re-open. You can also leave a message on Live Chat – it will say “Leave a message” when the office is closed.
Once you have chosen your chalet and date, you may hold an Option for up to three days, while you talk to the rest of your party. The Option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an Option period.
If you decide to go ahead, please let us know, then send a deposit of £200 per bed per week (i.e. £400 for a two-week booking). We will send a Confirmation and Invoice on receipt of your deposit payment.
CONFIRMATION AND INVOICE
The Confirmation and Invoice shows the details of the holiday. The Party Leader will be responsible for all aspects of the booking including the provision of names (as on passport), ages of children, transport arrangements, dietary requirements, any Optional Extras required, confirmation of insurance, damage deposits, etc. We will automatically add flights (if available) and transfers to every booking. If you do not require flights, you must notify us by email or post within two weeks of the date on the emailed Confirmation and Invoice. Without this notice we will not be able to refund you for unused flights/transfers.
It is the Party Leader’s responsibility to ensure YSE has all the information needed for the booking. We may add amendment charges if this is not sent on time.
The Confirmation and Invoice will state the balance due to YSE and the date by which payment must reach us, ten weeks before departure. No further reminder will be sent, so please let us know if you wish us to debit your balance automatically on the due date.
If, on receipt of your Confirmation and Invoice, you wish to change any details, please email or call us.
The Party Leader must handle all aspects of the booking and make a single payment.
You may pay by credit card (including American Express), debit card, cheque or bank transfer. Cheques should be made payable to YSE Limited.
To pay via Bank Transfer (BACS or FPC), our bank details are:
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149
The above account is for sterling payments only. If you wish to pay in euros (IBAN, BIC/SWIFT) or from overseas, please contact YSE for alternative bank details and the relevant exchange rate.
Please check that bank charges are not deducted from any payment you send. We will add any bank charges incurred by us onto your booking.
If you are booking within eleven weeks of departure, we will require full payment straight away. We cannot accept personal cheques for bookings made within 14 days of departure.
Please note that all credit card payments (deposits and balances), including American Express, are subject to a 2% fee. Payments by debit card or cheque do not incur a surcharge.
Late payments may incur a further 2% charge.
Two weeks before departure, as long as we have received full payment, all names, and confirmation that all party members are insured, we will email your travel documents including your e-ticket(s). Please check these carefully and let us know if any details are incorrect. As stated above, late changes may incur amendment fees.